- Duration: 10:36. But also not the drivers’ fault. I was a store manger and we received UPS packages. Damaged package pickup question. shipping, it is duly noted where and when. Learn More. UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight ® shipment, where there is no declared value. As another answerer mentioned, these packages go through high speed processing, and unfortunately, some packages do get damaged in shipping and handling. UPS Authorizes the Claim. They have much better service and delivery times than ups, Same problem here, except that it gets scan everyday around 10am (Europe time zone). Today it's "in transit". I paid extra and had the UPS store package it since it is extremely heavy and requires special packaging. 6. I’ve never had this happen when shipping a package. Package Accidentally Sent To Me, UPS Office States They Can’t Send It Back to Original Buyer Because Address is Cut Off. The packages have been stuck in my city for longer than they've taken to get to Canada AND clear customs. Package in transit for two weeks. The package was to be delivered by Thursday May 7th, 2020 - yet it was not delivered. I hear things are pretty bad up there. I think you're freaking out about nothing, and taking it out on the UPS driver because, perhaps, there are other areas in your life that aren't going well, and the UPS driver is a conveinent target to take out your agressions. (The last update was made on 9:41AM - 05/07/2020: Destination Scan), It is now Monday, May 11th at around 6PM EST and the tracking status is the exact same and no word on whether the package is going to be delivered at all - seems like its lost in limbo (worst case scenario: stolen...). 2 2. comments. Go through the UPS complaint system, never the driver. When my packages are "Damaged in transit" I wish they were still delivered, to let ME decide whether it is truly damaged. Edit : compared to other carriers, UPS looks completely disorganized during this pandemic. Open By Chance 560 views. UPS requires the shipper to report any lost packages. The tracking stated "Scheduled Delivery: End of Day" - Signature Required. User account menu. Next Last. Stockton, CA, United States 03/20/2015 11:22 A.M. Damage to package contents was reported. One time an item was left on my door step (signature was required) - package was stolen. UPS is worried that we are scanning just ruined boxes as REFUSED-DAMAGED when the product inside is in good shape still. I know patience is key here, but the lack of updates on the tracking/shipment progress are starting to get me more anxious. Of the almost 8 billion packages shipped annually by UPS or FedEx, around 1% are reported as lost or damaged.. That’s almost 8 million packages! Other times they ended up delivering it different homes in the neighbourhood, luckily we got some kind folks who returned them back to us. USPS Now: "Push all that older shit to the back of the warehouse. 5 5. I did have another package that shipped on the 7th and arrived on the 9th. The problem however is that UPS damaged the product and what is worse, even discarded it. Contacted both Newegg and UPS to find out what's going on and basically they said they have no idea what is going on with my package. It's 7/22 today. If anyone has more insight into how UPS processes packages, I’d appreciate knowing more, because it might help me (and others) circumvent this problem. Forever 'In Transit'. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. One customer received one item, and requested a refund. It was marked as fragile, but was obviously not treated as fragile. I spoke to Apple and they said to wait it out til Wednesday at the latest, in order to follow up with a ticket, but at the end of the day there should be some accountability for how slow UPS's service is, especially for a product of such a high price. Two packages. If my second package came smoothly, where the hell is my first package??? share. When my packages are "Damaged in transit" I wish they were still delivered, to let ME decide whether it is truly damaged. UPS notified the shipper that they damaged a package during transit and discarded it. UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight ® shipment, where there is no declared value. (Don't know why someone would want one from there but … Discover UPS Services. Provide the origin, destination, and weight of your shipment to compare service details then sort your results by time or cost to find the most cost-effective shipping service. There are hundreds of people waiting in line for this guy's job. Also been on multiple calls (and over 3 hours of just waiting on hold...) with UPS customer service and every answer has been the same over and over again, telling me I will receive the package today - but never ends up happening. 6 6. comments. Last update was arrived at … Press J to jump to the feed. Also, I’m looking for suggestions and tips on how to prevent this from happening. The first thing you should be asking is, \"how do they calculate deprecation\"? i called ups, and they said it was improperly packed, so they wouldn’t pay me back ($630) I also have an order with Newegg right now, 2nd day air through UPS. 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