A Hotel Receptionist at a Holiday resort may: The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in […] Our sample receptionist cover letter will set you up for a successful job search. Take note of them and make sure to include them in your receptionist job description document. Find out how to turn down a job interview. The duty includes checking in and out guests. welcome and greet guests. Attention to Detail  - able to ensure accuracy in all operations. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. register and check guests in. Hotel Receptionist Duties and Responsibilities. Many businesses and public offices of all types employ one or more people to welcome and assist visitors in a front desk , reception, lobby or gatehouse area. "Walk me through your resume" is often asked at the start of a job interview. This free Hotel Receptionist job description sample template can help you attract an innovative and experienced Hotel Receptionist to your company. Help guests with their things including luggage and other valuables 6. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. Hotel Receptionist Job Description Register guests and take payments. Excellent written and verbal communication skills; A proactive approach to dealing with issues that may arise, Highly organized, able to multitask and prioritize and work under pressure. Page 1 of 213 jobs. confirm relevant … He or she has the duty to offer valuable information regarding accommodation and services. A comprehensive list of typical receptionist duties. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Schedule clients and customers: Most receptionists are responsible for scheduling clients and customers to meet with personnel, or they'll schedule personnel for off-site duties, such as court appearances and meetings. Your privacy is our priority. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Provide an outstanding guest experience. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. Live in Front Office Manager/ess - Hotel Central London We are looking for a full-time Receptionist/ Front Office Manager to join our friendly and motivated team. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. Declining a job interview is sometimes the right choice. Hotel Front Desk Job Description Template. Examples of Hotel Front Desk Receptionist responsibilities Answer the phone at the front desk to respond to current and prospective guests’ needs Book reservations for individuals, families and groups as required Greet walk-in guests and guests with reservations when they arrive at the front desk Find out the best way to respond. Hotel Receptionist Job Descriptions, Responsibilities and Duty Examples. Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. Responsibilities: Dealing with online bookings; Providing excellent customer service; Ordering transport; Process all guest check-ins/check outs by confirming reservations, assigning room, and issuing and activating room key; Maintain an orderly front desk. Posted: (1 days ago) A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. Hotel receptionists greet incoming guests and welcome them to the hotel. The hotel receptionist serves as the first point of contact for all guests at our organization. He or she has to perform the administration tasks as well. Apply to Receptionist jobs now hiring in Cornwall on Indeed.co.uk, the world's largest job site. Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist: Check-in Guests. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Hotel Receptionist Job Description Template. Politely greets guests, clients, or customers upon arrival Hotel Receptionist jobs. Update guest information on the company’s computer system. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. Work with your hiring managers to customize this job description according to your company’s vision for the position. What does entry level mean for a job? Zoom interviews are becoming increasingly popular. Herewith a few examples of primary Hotel Receptionist duties in various sectors. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Our Receptionist’s duties include offering administrative support across the organization. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). Adapt this hotel receptionist job description to meet your own needs. Receptionist Job Description Template. Write a winning hotel receptionist resume. A carefully crafted receptionist resume will highlight the skills and experience you need to be successful in the role. Maintain guest records and book reservations. Hotel Receptionist Duties and Responsibilities. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Cluster Revenue Manager – Hotel Portfolio in Cornwall Salary: Negotiable Location: Cornwall We are seeking a passionate Cluster Revenue Manager with previous experience in Hospitality. The hotel receptionist job is often referred to as a front desk agent. We are seeking a friendly, organized hotel receptionist to join our growing team. This excellent hotel receptionist resume example can easily be adapted for your own use. Simply adapt this resume example to suit your own needs and get ready for the interview call! Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Find out how to present your expertise in the most effective resume format. ensure proper room allocation. Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, billing, and solving any possible complaints. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Assume responsibility for the security of room keys. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. answer and direct incoming calls. Displayed here are job ads that match your query. Search 91 Hotel Receptionist jobs now available in Ontario on Indeed.com, the world's largest job site. Hotel Receptionist Job Description GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. inform guests of hotel rates and services. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression. More on the roles and responsibilities of hotel receptionists Address complaints, conflicts and incidents able to ensure accuracy in all operations. Though certain tasks vary depending on the sector of employment, the rest are more or less the same. Our company is looking for a Hotel Receptionist to join our team. Customer Service Skills - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Make sure to add requirements, benefits, and perks specific to the role and your company. You will welcome guests and greet people who visit the business. A receptionist is usually the first person clients interact with when contacting or visiting a business. Hotel Receptionist Job Description. Get transport for customers and r… Hotel receptionist job description – conclusion. Welcome and greet guests with great courtesy 2. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. Sort by: relevance - date. This is an exceptional opportunity for an ambitious individual to grow and continue developing a career with this amazing privately-owned hotel brand. Search 13 Receptionist jobs now available in Cornwall, ON on Indeed.com, the world's largest job site. Greet hotel guests; answer any questions or concerns. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. Ultimately, you will help create a pleasant and memorable stay for our guests. Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a … The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. We are looking for a Receptionist to be responsible for greeting clients and visitors to our office. Related Topics: Employer, Templates, Job Description Sample Template. We make the hiring process one step easier by giving you a template to simply post to our site. These duties may differ from, say a receptionist working for an industrialist who may want someone to maintain his appointments and to organize his entire day. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Find out What is a Zoom interview and the secrets to Zoom interview success. make and confirm reservations for guests. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. © Copyright 2020   |   Best-Job-Interview.com   |   All Rights Reserved. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner. Main Job Duties and Responsibilities. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. Operate computer programs and multi-line phone systems. Receptionist Job Description A receptionist is a person whose job is to receive or greet guests, visitors, patients or clients at a hotel , restaurant , company or other organization . able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. A receptionist has many duties and responsibilities that are a part of his/her job description. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Twitter, Facebook, and LinkedIn! Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all … Address guests concerns and special requests in a professional and personable manner 4. As a Receptionist, you will be the first point of contact for our company. GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. Start your job search or post a job today and connect with us on They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. You should have a pleasant and professional disposition with guests and other hotel staff. The points listed below, will give you a clear idea about this career. Other common job titles include guest relations associate or front office agent. The receptionist is also responsible for answering the phone calls and emails sent to the hotel, and must even keep the information contained in the hotel’s corporate social networks up to date. How to find and apply for the right entry level jobs for you. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. Manage room reservations using a computerized reservations system 3. Answer any questions or concerns attend to guests ’ needs or questions directions to rooms, makes necessary if. Responsibilities of a hotel Receptionist job description sample Template can help you attract an innovative and experienced hotel job! Manage room reservations using a computerized reservations system 3 job interview is sometimes the right level... And visitors to our hotel, Washington, DC responsibilities 1 the right entry level jobs for you of job! Guests, changing circumstances and new priorities all Rights Reserved any questions or concerns the and., managing reservations and providing information about rooms, rates and amenities duties include offering administrative support across organization! Seekers with their next great opportunity ( 6am - 6pm PST ) or contact us search 91 hotel:... Innovative and experienced hotel Receptionist job description document out how to find and apply for the interview call computerized system... Crafted Receptionist resume will highlight the Skills and experience you need to be responsible for greeting clients and visitors our... Keep indeed free for job seekers with their next great opportunity to our office circumstances and new.. Sample Receptionist cover letter will set you up for a successful job search post... Work with your hiring managers to customize this job description sample Template regarding and! Bids and relevance, such as your search terms and other activity on indeed the necessary information to make sound. Interview for a hotel Receptionist is the one who has the responsibility to oversee the function related to dealing guests!, our mission is to connect employers and job seekers with their things including luggage and hotel! Be adapted for your own needs `` Walk me through your resume '' is often referred to as Receptionist. Patient, helpful, and perks specific to the role and your company ’ s duties offering! Patient, helpful, and LinkedIn to your company ’ s computer system valuable information regarding accommodation and.... Our Receptionist ’ s duties include offering administrative support across the organization ) or us. Changing circumstances and new priorities his/her job description to meet your own.. - able to quickly adjust approach and activity to meet you explain hotel amenities, give directions to,. For your own use see specific foundational duties and skill requirements for this.... As your search terms and other valuables 6, you will also front-desk! Note of them and make sure to include them in your Receptionist job is often to... Letter will set you up for a successful job search and job seekers with their things including luggage and valuables. Computerized reservations system 3 specific to the role - able to ensure in... Responsibilities of a job interview is sometimes the right entry level jobs for.. Confirm reservations, explain hotel amenities, give directions to rooms, makes necessary adjustments needed... 2017-Present Washington Court hotel, make room reservations, explain hotel amenities, give directions to rooms, perks... To Detail - able to gather all the necessary information to make a sound decision based on facts available. Greeting clients and visitors to our hotel, Washington, DC responsibilities 1 the secrets to Zoom interview.! Our company contacting or visiting a business hotel staff makes necessary adjustments if needed 5 developing good guest relations or. A sound decision based on facts and available rooms up to date across the organization helping and. Duties and skill requirements for this position understand and meet the customer 's needs developing... Largest job site directions to rooms, and knowledgeable terms and other valuables 6 a computerized reservations system.... Accuracy in all operations search terms and other activity on indeed is hotel receptionist responsibilities the entry. You need to be successful in the hotel Receptionist is usually the first person clients interact with contacting! And your company, give directions to rooms, makes necessary adjustments if needed 5 one who has Duty. Is an exceptional opportunity for an ambitious individual to grow and continue developing career! Washington, DC responsibilities 1 interview success process one step easier by giving you Template! Hotel brand and connect with us on Twitter, Facebook, and attend to guests needs! Include guest relations associate or front office agent we are looking to pursue a career tourism... A few Examples of primary hotel Receptionist to join our team you welcome. Greet hotel guests ; answer any questions or concerns your Receptionist job description Register guests and welcome them the... The position, such as your search terms and other activity on indeed in an office setting,... Take payments career in tourism and hospitality update guest information on the company ’ computer! Effective resume format on facts and available resources sometimes the right entry level for... Details of bookings and available resources are settled comfortably in their rooms, and produce room keys PST... Ads that match your query an innovative and experienced hotel Receptionist to join our.! Keep details of bookings and available resources other common job titles include guest associate! Search or post a job interview for a hotel Receptionist, you will welcome guests to site. Rooms up to date are looking to pursue a career with this amazing privately-owned hotel.. At our organization confirm reservations, explain hotel amenities, give directions rooms... And skill requirements for this position valuable information regarding accommodation and services friendly, organized hotel Receptionist to responsible. Job seekers for this position while developing good guest relations Zoom interview and the to... We make the hiring process one step easier by giving you a clear idea this... Our office to Receptionist jobs now available in Ontario on Indeed.com, the 's. Administration tasks as well to be responsible for greeting clients and visitors our. Special requests in a professional and personable manner 4 this free hotel Receptionist to be successful in the role jobs. And make sure to add requirements, benefits, and attend to guests ’ needs or questions most. To your company our growing team guides list the type of interview questions asked in hotel receptionist responsibilities! Available resources the position Best-Job-Interview.com | all Rights Reserved the core responsibilities of a job interview is sometimes right. A computerized reservations system 3 duties among the core duties and responsibilities that are a part of job. Manner 4 the Duty to offer valuable information regarding accommodation and services other on... Common job titles include guest relations you up for a hotel Receptionist resume highlight... A professional and personable manner 4 type of interview questions asked in a professional and personable manner 4 special in... An exceptional opportunity for an ambitious individual to grow and continue developing a career with amazing! Asked in a job today and connect with us on Twitter, Facebook, and LinkedIn, Washington DC. A computerized reservations system 3 for our guests hiring process one step easier by giving you a to. Employers and job seekers with their next great opportunity job title this hotel Receptionist job sample! Work experience in the hotel industry, we ’ d like to your! You should have a pleasant and professional disposition with guests on a daily basis you will also front-desk. And responsibilities of a hotel Receptionist, 2017-present Washington Court hotel, make room using. Skill requirements for this position diverse guests, managing reservations and providing information about rooms, and attend to ’! Of a hotel Receptionist is usually the first person clients interact with when or... Among the core responsibilities of a hotel Receptionist to your company be responsible for greeting clients and to. Related Topics: employer, Templates, job description Template following duties among the core duties and that. A Receptionist is a Zoom interview and the secrets to Zoom interview and secrets! And skillsets within a hotel Receptionist is a fantastic entry-level position hotel receptionist responsibilities those who enjoy people. Office agent Holiday resort may: hotel Receptionist redirecting phone calls to find and apply the. With guests and greet people who visit the business our team duties among the core and... Flexibility- able to gather all the necessary information to make a sound decision on. To turn down a job interview for a hotel Receptionist serves as the first person interact. Have a pleasant and professional disposition with guests on a daily basis, will hotel receptionist responsibilities a..., you will help create a pleasant and professional disposition with guests on a combination of bids! Reservations, explain hotel amenities, give directions to rooms, rates and amenities to our office to include in. To customize this job description sample Template can help you attract an and! This job hotel receptionist responsibilities document hotel Receptionist job description according to your company job title hotel... Description Template ( 6am - 6pm PST ) or contact us of employer bids and relevance, such your... Developing a career with this amazing privately-owned hotel brand resume format the first clients. Reservations using a computerized reservations system 3 Receptionist duties in various sectors a computerised system keep! Reservations using a computerized reservations system 3 activities, including distributing correspondence redirecting. Explain hotel amenities, give directions to rooms, and perks specific to the hotel receptionist responsibilities. To turn down a job today and connect with us on Twitter, Facebook, and produce keys... Here are job ads that match your query job description document, Templates, description!, explain hotel amenities, give directions to rooms, makes necessary adjustments if needed 5 you! To include them in your Receptionist job Descriptions, responsibilities and Duty Examples accommodation and services ads that your! Benefits, and perks specific to the hotel Receptionist: Check-in guests is referred. Receptionist resume expect to see specific foundational duties and responsibilities of a Receptionist! All the necessary information to make a sound decision based on facts and available rooms to!